Zach Tadeo
Data Center & AI Operations Expert
Specializing in end-to-end operations, automation, and delivering reliabile solutions for enterprise-grade environments.
Professional Services
I'm an IT professional specializing in data center operations, site-reliability engineering, and AI-Ops. I have years of experience supporting critical infrastructure for industry leaders such as Amazon, Apple, and Microsoft. I excel at driving operational efficiency and scaling projects effectively.
Cloud & DevOps Solutions
I provide comprehensive support for cloud infrastructure using Azure and AWS, as well as bespoke solutions for bare metal environments. I strive to ensure seamless integration and optimal performance across diverse platforms.
Automation Services
I develop microservices and implement Infrastructure as Code (IaC) to streamline operations. I build process improvement strategies that enhance efficiency and reduce manual intervention.
Advance Monitoring Solutions
To ensure system reliability and security I develop solutions to provide real-time insights to preemptively address potential issues and maintain operational excellence.
Help Desk & Technical Support
I deliver end-user support and general troubleshooting services to enhance user experience and productivity. I assist with resolving a variety of technical challenges promptly and effectively.
Systems Administration
I manage Linux and Windows server environments, ensuring optimal performance, security, and uptime. I adhere to current best practices in systems administration to maintain robust IT infrastructure.
Data Center Management
I handle data center hardware deployments, decommissions, and daily operations as well as provide expert guidance on infrastructure planning and execution to meet organizational goals efficiently.
Technical Stack
Core programming languages I work with.
Golang
C#
PHP
TypeScript
LUA
PythonCloud Providers I Support.
AWS
Azure
Baremetal
CloudflareEnvironment & Monitoring Tools I work with.
Kubernetes
Docker
prometheus
Grafana
Open Telemetry
PostgresqlFrameworks I'm familiar with.
Laravel
React
Angular
AstroJs
Django
Fast APIWork Experience
A Brief Overview of My Professional History
Data Center Technician
Microsoft • Red Oak, TX
- Handled standard break-fix tasks including diagnostics, troubleshooting, and equipment lifecycle management.
- Managed hardware deployments, maintenance, and decommissions with a focus on quality control and adherence to procedures.
- Promoted a culture of safety by championing safety initiatives and ensuring compliance with EHS and security protocols.
IT Support Specialist
Primalend Capital Partners • Plano, TX
- Administered Azure cloud services (Intune, Entra, Cloud-Print) to support a variety of business needs.
- Managed and maintained Linux servers and containers to ensure optimal performance, security, and uptime.
- Provided technical assistance to non-technical end-users, resolving blocking issues efficiently and effectively.
Site Reliability Engineer
Apple • Dallas, TX
- Built out infrastructure for development initiatives and ensured scalability and reliability by utilizing common tooling and best practices found in large enterprise environments.
- Developed proactive monitoring solutions for faster issue detection and automated response.
- Implemented data accuracy initiatives by automating repetitive processes and significantly reducing the likelyhood of human error.
Senior Support Desk Specialist
THE 20 MSP • Plano, TX
- Provided technical assistance to end-users in Mac OSX and Windows 10/11 environments, resolving complex IT issues.
- Achieved a 100% Customer Satisfaction rating
- Assisted the Network Operation Center with high-priority tickets, ensuring timely resolution of critical issues.
Network Operations Center Engineer
Digital Fortress Data Centers and Colocation • Seattle, WA
- Monitored network for issues and coordinated resolutions with the team.
- Conducted daily walkthroughs and documented system status ensuring SOC 1 & SOC 2 compliance.
- Handled Server Patching
Data Center Technician
Microsoft • Redmond, WA
- Performed rack-and-stack installations of hardware and initialization of software components.
- Handled hardware transportation coordination enabling secure and efficient delivery of equipment to data centers.
- Executed cable cutting and routing tasks, ensuring proper connectivity and organization of network infrastructure.
Information Technology Support Associate
Amazon • Seattle, WA
- Worked closely with internal teams and vendors to resove complex issues involving AWS systems
- Managed escalations for general tickets, handling a high volume of support requests and prioritizing resolutions based on urgency and complexity.
- Maintained Zebra thermal printers, thin clients, PCs, scanners, and handheld terminals.
Education & Certifications
DevOps and SRE Fundamentals - Implementing Continuous Delivery
Linux Foundation
Issued March 2024
Comprehensive training on DevOps practices and Site Reliability Engineering principles